Who is handling your data?

Fermenta, located at Travessa do Zagalo, n28,R/C dto,1100-623 Lisboa, fiscal number 510641148, is the entity in charge of collecting and handling your data. If they choose to do so, customers may at any time exercise their right to access, alter, update, correct, delete, limit or transfer their data, as per the EU Regulation 2016/679 of… Read more »

How can you reach us?

If you have any questions regarding the privacy and security of your data, you may reach us at hello@fermenta.org, and we will reply as soon as possible.

How can our customers change their consent or delete their data?

Everyone of our customers may delete their personal data just by sending us an email to hello@fermenta.org To cancel the newsletter subscription, users may remove their e-mail by clicking “Unsubscribe” on any of the e-mails You may also mail us your request at any time to info@fermenta.org, and we will immediately reply.

For how long are data kept?

Fermenta keeps your data only as long as it is required to fulfill your request.

Do we share your personal data?

Fermenta never shares its clients’ personal data with third parties.

How do we secure your data?

Data are stored on a database used exclusively by Fermenta.

For what purposes do we gather your data?

Data are only gathered for the purposes of sales contracts for our products or sending our newsletter.

What data are gathered?

We always request only the minimum data necessary to fulfill your request.

National territory

The order is delivered to the indicated address. If there’s no one to receive it, it will be deposited at the nearest Post Office. You should receive a warning from CTT communicating this situation and informing you of the withdrawal deadline. You can collect the order with the CTT notice and your Identification Card. If… Read more »

Exchanges and Returns

It is possible to exchange your order within 30 days after the invoice is issued, as long as the article is in the state in which it was purchased and by presenting the invoice/certificate of warranty  of the purchase. We therefore recommend that if you wish to exchange, you must keep the order in the package… Read more »